FAQS

1. Are your products organic?

Yes, our products are made with natural and organic ingredients, free from harsh chemicals, parabens, and sulfates.

2. Are your products safe for sensitive skin?

Most of our products are gentle and suitable for sensitive skin. However, we always recommend doing a patch test before full use.

3. How do I use the Coffee Glow Serum?

Apply a few drops on clean skin twice daily—morning and night. Massage until fully absorbed.

4. How often should I use your hair oils?

Use our hair oils 2–3 times a week. Leave them on for at least 2 hours or overnight for best results.

5. How do I use the Instant Facial Spa Kit?

Follow the steps in order: cleanser → scrub → double cleanser → polish → mask. Allow the mask to dry, then rinse gently.

6. What payment methods do you accept?

We accept Cash on Delivery (COD) and Bank Transfer.

7. Do you ship everywhere in Pakistan?

Yes, we deliver nationwide across Pakistan.

8. How long does delivery take?

Delivery usually takes 2–5 working days, depending on your location.

9. Do you offer free shipping?

Free shipping may be available during sales and special offers. Otherwise, standard shipping rates apply.

10. What is your return or exchange policy?

Returns are accepted for unused, unopened products within the allowed timeframe. Damaged or wrong items are replaced at no cost.

11. What should I do if my parcel arrives damaged?

Please contact us immediately with photos of the damaged item so we can arrange a replacement.

12. Are your products cruelty-free?

Yes, we do not test on animals. All products are cruelty-free.